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  • Introduction:
    1. This website can be accessed at www.champagnethecolor.com and is owned and operated by Melanin Investments and Consulting (Pty) Ltd t/a Champagne the Color.
    2. These “Terms of use” govern the ordering, sale and delivery of goods and the use of the website.
    3. These “Terms of use” are binding and enforceable against every person that accesses or uses this website.

 

  • Registration and use of website:
    1. Only users with an account may order goods on the website.
    2. You will need to use your unique username (email address) and password to access the website in order to purchase goods.
    3. You agree and warrant that your username and password shall:
      1. be used for personal use only; and
      2. not be disclosed by you to any third party.
    4. For security purposes you agree to enter the correct username (email address) and password whenever ordering goods, failing which you will be denied access.
    5. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms of Use.
    6. You agree to notify Champagne the Color immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
    7. By using the website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms of Use and to be liable and responsible for you and all your obligations under these Terms of Use.

 

  • Payment:
    1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
    2. Payment can be made for goods via –
      1. debit card;
      2. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the website;
      3. Instant EFT; and
      4. Snapscan
    3. Please note: Champagne the Colour does not handle credit card payments, that feature it outsourced to payfast, & snapscan therefore we do not retain credit card information.

 

  • Information:
    1. For the purposes of the ECT Act, Champagne the Color’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
      1. Full name: Melanin Investments and Consulting (Pty) Ltd t/a Champagne the Color, a private company registered in South Africa with registration number 24/08/2016
      2. Main business: Online retailer
      3. Physical address for receipt of legal service (also postal and street address):
      4. Phone number: +27648628561
      5. Email address: info@thechampagnethecolor.com

 

  • Terms of Sale:
    1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 
    2. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

 

  • Privacy Policy
    1. Protecting your privacy is as important to us as it is to you. Collection of private information by Champagne the Colour is for the sole purpose of processing requested orders and with the intention of providing the customer with a better service from our platform/s. We do not, sell, share, rent any of the information to outside parties.
    2. When you visit the website or send emails to us, you consent to receiving communications from us electronically in accordance with our privacy policy as set out in this clause.
    3. In registering an account with us as a user on the website, we may require you to provide us with personal information which includes but is not limited to –
      1. your name and surname;
      2. your email address;
      3. your physical address;
      4. your mobile number; and
      5. your date of birth.
    4. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
    5. Subject to clause 6.5.7 below, we will not, without your express consent:
      1. use your personal information for any purpose other than as set out below:
      2. in relation to the ordering, sale and delivery of Goods;
      3. to contact you regarding current or new goods or services or any other goods offered by us (unless you have opted out from receiving marketing material from us);
      4. to inform you of new features, special offers and promotional competitions offered by us (unless you have opted out from receiving marketing material from us);
      5. to improve our product selection and your experience on our website by, for example, monitoring your browsing habits, or tracking your sales on the website; and
      6. disclose your personal information to any third party other than as set out below:
        1. to our employees or suppliers who assist us to interact with you via our website, email or any other method, for the ordering of goods or when delivering goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently; or
        2. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms of use;
      7. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Champagne the Color is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
      8. This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause.

 

  • Changes to these Terms of use:
    1. Champagne the Color may, in its sole discretion, change any of these Terms of use at any time. It is your responsibility to regularly check these Terms of Use and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the website.
    2. Any such change will only apply to your use of this website after the change is displayed on the website. If you use the website after such amended Terms of Use have been displayed on the website, you will be deemed to have accepted such changes.

 

  • Acceptance:
    1. You must agree to all of these terms before engaging with the site by frequenting, registering, and ordering. By agreeing to these terms, you are considered to have read, and understood all of the terms of use. If there is any misunderstanding you may, communicate via email to info@champagnethecolor.com.

 

  • Disclaimer:
      1. The use of the website and any item purchased from it is done at your own risk. Champagne the Colour, its Shareholders, Directors, Employees, Service Providers, Agents, or Suppliers are not responsible for any damage.

 

  • Returns
    1. We do not do cash refunds.
    2. Items can be exchanged for a different size or colour variation, provided that such variation is available. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return.
    3. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return
    4. Naturally, there are instances where items will not be accepted for return:
      1. Items that are kept longer than the returns period;
      2. Items are not in good condition upon return;
      3. The seal have been broken for specific items which cannot be resold when they have been removed from their box/container.
    5. We are entitled to inspect the product to validate your return.
    6. If you find yourself wanting to return an item please email: info@champagnethecolor.com .

 

  • Errors
      1. We work very hard to make sure that all possible errors are avoided however there may be instances where there are different types of errors that you as our valued client might encounter:
        1. Pricing Errors: Should there be an error as a result of pricing, Champagne the Colour reserves the right to cancel the order, and refund the transacted funds accordingly – It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
        2. Stock Errors: If there are any errors as a result of stock, we will notify you as soon as the error is picked up and make the necessary refunds where applicable.
        3. Catalogue Errors: There may be errors that are misrepresentations of items, either it being inaccurate imaging, content or sizes. Once you have noticed these and are dissatisfied we can make the necessary refunds where we deem it necessary. We reserve the right to not refund any monies incurred, provided the error is not due to our gross negligence.  

 

  • Delays
    1. While doing our best and what is reasonable to ensure that we provide a seamless system with regards to shipping estimates. There may be instances where items take longer than expected to be delivered for multiple reasons beyond our control as an organisation. If we are unable to deliver the order within 14 days, we will have it returned to us, and thereby contact you to either cancel the order and credit you, or to restart the delivery process provided the hinderance can now be avoided.

 

  • Shipping & Deliveries
    1. Champagne the Colour currently uses Fedex for door to door and postal delivery.
    2. Orders done by credit or debit card will initially be reserved, until the card is actually debited.
    3. It is important that you ensure that the delivery address that you send to us is accurate and updated on your account, so that the items may be delivered to the right location.
    4. If an item is returned to us as not delivered, then we will make contact with you to attempt to either re-deliver to the right address, an alternative address, or for you to collect from our premises.
    5. Please note: There are no deliveries on Public Holidays. All orders are subject to Customs and Duty charges, payable by the recipient of the order.